Return Policy

1. Return Window & General Eligibility

Returns and exchanges must be requested within 5 days of delivery. Eligibility depends on the product category — the rules below take precedence and apply per item type. Where a return or exchange is allowed, the item must be:

• In the same condition that you received it
• In the original packaging (boxes, slabs, capsules, inserts, and manuals where applicable)
• Unused and unmodified (no cosmetic or functional alterations)
• Accompanied by the original receipt or order number

2. Controllers & Electronic Accessories

3. Consoles

Basic (non-special-edition) consoles that are not working are eligible for exchange only, provided the defect was not disclosed in the listing. If no replacement unit is available in stock, a refund is authorized for the purchase price. Special-edition, custom, modded, or collectible consoles are sold as-is and are non-returnable except for carrier damage.

4. TCG, Graded Cards & TCG Accessories — Final Sale

All trading card game products, graded cards (PSA, CGC, BGS), and TCG accessories are final sales and are not returnable. This includes:

• Sealed and opened booster packs, booster boxes, and Elite Trainer Boxes
• Graded card slabs (tampered seals void all eligibility)
• Card sleeves, binders, deck boxes, dice, and playmats

The only exception is verifiable carrier damage (see Section 6).

5. Collectibles, Plushies & Toys

6. Carrier Damage & Defective Items

If any item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage and the shipping box. We will arrange a replacement or full refund at no cost to you — this protection applies across all categories, including those marked final sale above. Retro consoles sold as "tested and working" are guaranteed to function as described; if a defect is found that was not disclosed in the listing, we will accept a return for a full refund including return shipping.

7. How to Initiate a Return or Exchange

1. Email us at wrath413wdt@gmail.com with your order number, the item(s) you wish to return or exchange, and photos of the item's current condition.
2. We will respond within 2 business days with return/exchange instructions and a return address.
3. Ship the item back in its original packaging with tracking.
4. Once we receive and inspect the item, your refund or exchange will be processed within 5 business days.

8. Refunds

Refunds are issued to the original payment method. Shipping charges (both original and return) are non-refundable unless the return is due to our error (wrong item, defective, or damaged in transit). If we shipped the wrong item or the item arrived damaged, we will cover return shipping and issue a full refund.

9. International Returns

International orders follow the same 5-day policy and category-specific rules. Return shipping is paid by the buyer. Customs duties and import taxes are non-refundable.

10. Questions & Special Situations

We understand that every situation is unique. If your circumstance doesn't fit neatly into the categories above, or you're unsure whether an item qualifies, reach out — we review inquiries on a case-by-case basis and are happy to work with you. For all other questions about returns, contact us at wrath413wdt@gmail.com and we'll get back to you within 2 business days.