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Help Desk

Frequently Asked Questions

Everything collectors ask us about retro hardware, graded Pokémon cards, Japanese imports, and shipping from our Ohio home base.

Are your retro consoles tested before shipping?

Yes. Every retro console, handheld, and controller is cleaned, powered on, and play-tested before it is listed. If a system has a known quirk — a worn stick, a dim screen, a battery-save that no longer holds — it is written into the listing.

Do you sell English Pokémon booster packs?

Yes. The Gaming Temple carries English-language Pokémon TCG booster packs in addition to Japanese import packs. English sealed packs, booster boxes, and Elite Trainer Boxes are all stocked and sold online.

Are your graded Pokémon cards authentic?

Every graded card we sell is encapsulated and authenticated by PSA, CGC, or BGS. Photos show the actual slab and its certification label, so you can verify the cert number with the grading company before you buy.

Do Japanese import games work on a US console?

Japan-region Famicom, Super Famicom, and disc-based games are region-locked on most stock US hardware. Game Boy, Game Boy Color, Game Boy Advance, and Nintendo DS cartridges are region-free and play on any system in the family.

How much is shipping?

Weight-based US shipping starting at $4.99 (see thegamingtemple.com/shipping), and free US shipping on orders of $150 or more. International orders are quoted at checkout and ship worldwide.

How are items packed?

Graded slabs ship in team bags and rigid mailers inside a boxed void-fill layer. Consoles ship double-boxed. Sealed and boxed items are corner-protected so the box arrives in the same condition it left in.

What is your return policy?

Returns and exchanges must be requested within 5 days of delivery. Rules vary by category: brand-new sealed electronic accessories are exchange only; special-edition and vintage controllers are non-returnable; basic non-working consoles are exchange only (refund if no replacement is in stock); TCG, graded cards, and TCG accessories are final sale; collectibles are non-returnable unless carrier-damaged; plushies and toys are final sale unless tags are torn or carrier-damaged. Carrier-damaged items are always covered. Return shipping is paid by the buyer unless we shipped the wrong item or the item arrived damaged. Read the full policy at thegamingtemple.com/returns.

Do you buy collections or take trade-ins?

Yes. We buy and consign retro consoles, games, graded cards, and Pokémon collectibles. Send photos and a rough list through our sell page and you'll get a real offer, not a lowball guess.

Do you have a physical store?

The Gaming Temple is veteran-owned and based in Ohio, with a flagship brick-and-mortar location planned. Until then, the full catalog ships worldwide from Ohio.

Can I reserve or get notified about an item?

Save any item to your wishlist and it stays with you between visits, so you can track rare pieces and check back on restocks and price changes.

Still have a question?

Reach out any time — or start with our sell & consign page if you're looking to move a collection.

Contact the Temple